1. Introduction
This policy explains how backup and data recovery work on the MedFix platform and its related services.
2. How backups work
MedFix performs regular, automated backups of the operational data stored on the platform in accordance with its approved technical procedures.
3. Backup retention
Backups are retained for periods determined by MedFix according to operational, security and business continuity requirements. Retention periods may be changed when needed.
4. Data recovery
MedFix makes reasonable efforts to recover data when needed using the latest available backup, in accordance with its approved recovery procedures. MedFix does not guarantee that all data can be recovered in all circumstances.
5. Data export
The Customer may request a copy of its data in the available technical formats before the service ends or during the applicable retention period.
6. Data retention after cancellation
When a subscription ends or an account is cancelled, MedFix may retain the data for up to ninety (90) days from the end of the service. After this period, the data may be permanently and securely deleted or destroyed.
7. Testing recovery procedures
MedFix may periodically test its backup and recovery procedures to verify system readiness and improve reliability.
8. Limitation of liability
MedFix is not liable for data loss resulting from: user error, deletion of data by the Customer, failures of the Customer's devices or internet connection, natural disasters, large-scale cyberattacks, or circumstances beyond reasonable control.
9. Changes to this policy
MedFix may amend or update this policy when needed and will publish the updated version on the platform.