1. Introduction
These Terms & Conditions constitute a legally binding agreement between the MedFix platform (the "Platform", "we" or "us") and the customer or user (the "Customer" or "User") who accesses or uses the Platform. By using the MedFix platform, creating an account or using any of its services, the Customer acknowledges having read, understood and agreed to these terms and undertakes to comply with them.
2. Description of the service
MedFix is a software platform specialized in managing the maintenance of medical equipment and engineering assets, including but not limited to:
- Management of assets and medical equipment
- Work order management
- Preventive and corrective maintenance management
- Contract and warranty management
- Spare parts management
- Operational reports and statistics
- User and permission management
The Platform is not a medical device or a diagnostic, therapeutic or clinical system.
3. Eligibility
The user or beneficiary organization must be legally authorized to contract and use the services. The Customer undertakes that all information provided is correct, accurate and up to date.
4. Accounts and passwords
The Customer is responsible for:
- Keeping sign-in details confidential
- Managing the permissions of its users
- All activity carried out through its accounts
- Notifying MedFix immediately of any suspected unauthorized use
5. Permitted use
The Platform may be used only for operational and administrative purposes related to managing and maintaining medical equipment and engineering assets.
6. Prohibited uses
The Customer and any of its users are prohibited from:
- Attempting to breach the Platform or bypass its security measures
- Reverse engineering the system
- Copying, modifying or disassembling any part of the system
- Using automated software to extract data
- Uploading harmful files or malware
- Using the Platform for unlawful activities
- Attempting to access other customers' data
7. Intellectual property
All intellectual property rights relating to the MedFix platform and its components belong to MedFix or its licensors. These rights include: software, databases, designs, logos, trademarks, documentation, user interfaces and algorithms. The Customer acquires no ownership rights in the Platform or its components.
8. Data ownership
All data, information and records entered into the system remain the exclusive property of the Customer. MedFix's rights are limited to hosting, processing, providing and operating the data to the extent necessary to provide the service.
9. Health data
MedFix is designed to manage the maintenance of medical equipment and engineering assets. The system is not intended to manage or store patients' medical records or personal health information. The Customer is responsible for refraining from entering any health data or patient-identifying information unless legally permitted and under separate agreements between the parties.
10. Notices
All notices sent to the registered email address, through the dashboard, or as in-system notifications are considered official and effective unless proven otherwise.
11. Service development
MedFix reserves the right to develop the system, change or improve its features, or add new services in order to improve performance, security and service quality.
12. Service availability
MedFix makes reasonable technical efforts to maintain the continuity and availability of the service in accordance with the Service Level Agreement (SLA). The Platform does not guarantee that interruptions, faults or delays will never occur.
13. Disclaimer
The Customer acknowledges that:
- MedFix is an administrative and organizational tool only
- The Platform does not perform technical tests on medical devices
- It does not make engineering judgments or clinical safety decisions
- The system's reports and alerts are not a substitute for professional engineering assessment
Technical and operational responsibility for medical equipment remains with the Customer and its qualified users.
14. Limitation of liability
To the extent permitted by applicable law, MedFix is not liable for: loss of profits, loss of data caused by factors beyond its reasonable control, indirect or consequential damages, interruption of the customer's business, or third-party claims. MedFix's total liability to the customer shall not exceed the total amounts the customer paid during the twelve (12) months immediately preceding the event giving rise to the claim. The limits of liability in this clause do not apply in cases of fraud or gross negligence, or in any case where the law does not permit liability to be excluded or limited.
15. Force majeure
MedFix is not liable for any delay or failure resulting from circumstances beyond reasonable control, including: natural disasters, fires, floods, wars, government decisions, telecommunications outages, large-scale cyberattacks, or general failures of service providers.
16. Suspension or termination of the service
MedFix may suspend or terminate the service in the following cases: breach of this agreement, misuse of the system, unlawful use, non-payment of fees due, or threats to the security of the Platform or its users.
17. Changes
MedFix may update or amend these terms. Customers will be notified of material changes by email or in the system at least thirty (30) days before they take effect. A customer who does not accept a material change that reduces its rights may terminate its subscription before the change takes effect and receive a refund of the unused portion of prepaid fees.
18. Governing law
This agreement is governed by the laws of the Kingdom of Saudi Arabia. The competent courts and judicial authorities in the Kingdom of Saudi Arabia have jurisdiction over any dispute arising from it unless the parties agree on another means of dispute resolution.
19. Entire agreement
These Terms & Conditions, together with the related policies and agreements, constitute the entire agreement between the parties regarding the use of the MedFix platform and supersede any prior understandings or agreements on the same subject.