1. Scope
This policy governs the cancellation of subscriptions and the refund of fees for MedFix platform subscriptions.
2. Trying the system before purchase
MedFix may offer: demos and free trial periods, so the Customer can evaluate the system before deciding to purchase.
3. No refunds after activation
Due to the digital nature of the services, fees paid are not refundable after the subscription is activated, the facility account is created on the platform, or login details are delivered, except in the cases set out in this policy or as required by applicable law. The unused portion of prepaid fees is refunded if the customer terminates its subscription because of a material change to the Terms and Conditions that reduces its rights, under the Amendments clause of those terms.
4. Subscription activation
A subscription is considered active as soon as: the facility account is created on the platform, access to the system is enabled, or the sign-in details are delivered. Not using the system, or using it partially, does not give any right to a refund.
5. Material faults and defects
MedFix may consider refund requests on an exceptional basis when all the following conditions are met: there is a material software defect, the system cannot be used at all, MedFix has been notified of the problem, MedFix has been given a reasonable opportunity to fix it, and MedFix has been unable to fix the defect within a reasonable time.
6. Alternative compensation
MedFix may, at its discretion, offer one of the following instead of a cash refund: extending the subscription period, adding service credit, providing additional support services, or a partial refund of fees.
7. Cancelling renewal
The Customer may cancel automatic renewal at any time before the renewal date. The subscription continues until the end of the prepaid period.
8. Limits of compensation
In all cases, the Customer is not entitled to claim any compensation not provided for in this policy or in the Terms & Conditions.
9. Legal compliance
This policy applies to the extent it does not conflict with the laws and regulations in force in the Kingdom of Saudi Arabia.